Fractional Director

This part-time contract role supports the ConneXion Case and Financial Management System modernisation program for Missouri's Division of Developmental Disabilities. The Fractional Director serves as the primary executive liaison between the Implementation Support Services vendor and Department of Mental Health leadership, maintaining alignment across governance, CMS certification, cross-vendor coordination, and delivery quality from initiation through post-go-live operations.

The engagement spans multiple years and covers all program phases including implementation, stabilisation, statewide deployment, and transition to operations. The Director is responsible for PMO oversight, RAID management, KPI and SLA monitoring, staffing continuity, and regulatory compliance across a complex multi-vendor environment.

• Provide executive oversight and strategic direction across all program phases, from initiation through post-go-live optimisation and transition to operations.
• Serve as the primary executive contact between the ISS vendor and DMH-DDD leadership, facilitating governance bodies and escalation pathways.
• Ensure ISS services, staffing, deliverables, and schedules remain aligned with state objectives, approved scope, and contractual commitments.
• Lead executive engagement with DMH, ITSD, DSS/MHD, the Solution Vendor, IV&V Vendor, CMS stakeholders, and interagency partners.
• Identify and escalate material risks, compliance concerns, resource gaps, and vendor conflicts, and recommend mitigation strategies.
• Monitor ISS performance against contractual KPIs and SLAs, and oversee CMS readiness, APD/IAPD support, and Operational Readiness Review activities.

• Minimum eight years of experience leading Medicaid transformation initiatives, large-scale technology implementations, or comparable public-sector modernisation programs.
• Demonstrated success overseeing complex, multi-year, multi-vendor enterprise programs at executive level.
• Strong experience in governance facilitation, escalation management, cross-vendor alignment, risk management, and quality oversight.
• Working knowledge of CMS certification requirements, federal and state Medicaid compliance expectations, and APD/IAPD processes.
• Ability to communicate complex program, technical, and compliance matters clearly to both executive and non-technical audiences.
• Relevant credentials such as PMP, PgMP, or comparable program management or governance certification preferred.

V Group Inc. is a New Jersey-based IT services and products company operating across Public Sector, Enterprise Solutions, Professional Services, Ecommerce, and Products business units. The company holds contracts with more than 30 US states and delivers IT professional services to federal, state, and local government clients.