Workplace Technology Operation (Contractor), Tokyo

Notion is looking for a Workplace Technology Operation contractor to join its Tokyo office on a 12-18 month fixed-term basis, with potential for extension. The contractor will support APAC employees with onsite and remote technical assistance covering hardware, software, connectivity, SaaS tooling, and conference room AV. The role operates within Notion's Workplace Technology Operations team and requires in-office presence on Mondays, Tuesdays, and Thursdays.

The contractor will also own employee and device lifecycle workflows, including account provisioning, device preparation, inventory management, and deprovisioning. A core expectation is to identify and implement automation or AI-assisted improvements to recurring support workflows, reducing manual effort and scaling support practices beyond a single person.

• Deliver onsite and remote technical support for Tokyo and APAC employees across hardware, software, SaaS tools, AV systems, and connectivity.
• Manage employee and device lifecycle operations including provisioning, inventory hygiene, procurement coordination, break-fix repairs, and deprovisioning.
• Improve standard operating procedures, self-service resources, and service handoffs to strengthen APAC IT operations.
• Identify and automate at least one recurring support workflow such as onboarding, offboarding, or device setup using AI or lightweight automation tools.
• Collaborate with Workplace, People, Security, and global IT teams on access, endpoint, and security-adjacent workflows.
• Escalate security and compliance issues appropriately while keeping employees unblocked and operations moving.

• Professional fluency in both Japanese and English, with strong written and verbal communication skills across time zones.
• Hands-on IT support experience across macOS, Windows, iOS, Android, conference room AV, and core networking concepts including TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
• Experience supporting SaaS, identity, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, and Fleet.
• Familiarity with ITSM principles and ticketing systems such as ServiceNow, Atlassian, or Zendesk.
• Sound operational judgement around access management, endpoint hygiene, documentation, and IT compliance.
• Ability to travel occasionally across the APAC region to support distributed teams, events, or office launches.

Notion is a collaborative AI workspace used by millions of individuals, small teams, and large enterprises to manage knowledge, projects, meetings, and AI tools in a single platform. The company is in a growth stage and is focused on setting new standards for how people work together in the AI era.