Workplace Technology Operation (Contractor), Dublin

Notion is looking for a Workplace Technology Operation contractor to join its Dublin office on a 12-18 month fixed-term basis. The role sits within the Workplace Technology Operations team and focuses on delivering high-quality technical support to Dublin and EMEA employees across hardware, software, SaaS tools, and AV systems. The position requires on-site presence on Mondays, Tuesdays, and Thursdays.

Beyond day-to-day support, the contractor is expected to improve operational processes, build self-service resources, and identify opportunities to reduce manual work through AI-assisted tools or lightweight automation. Collaboration with global IT, Security, People, and Workplace teams is central to the role.

• Provide onsite and remote technical support for Dublin and EMEA employees covering hardware, software, connectivity, SaaS tools, and conference room AV systems.
• Manage employee and device lifecycle workflows including account provisioning, device preparation, inventory management, procurement coordination, and deprovisioning.
• Improve standard operating procedures, self-service resources, and support documentation to strengthen EMEA IT operations.
• Identify and automate at least one recurring support workflow such as onboarding, offboarding, or device setup to reduce manual effort.
• Collaborate with Workplace, People, Security, and global IT teams on access, endpoint, and security-adjacent workflows.
• Escalate security and compliance issues appropriately while keeping employees unblocked in their day-to-day work.

• Hands-on IT support experience across macOS, Windows, iOS, and Android devices, including conference room AV and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
• Experience supporting SaaS, identity, and endpoint management tools including Okta, Google Workspace, Slack, Microsoft 365, and Intune.
• Familiarity with ITSM principles and ticketing platforms such as ServiceNow, Atlassian, or Zendesk.
• Strong operational judgement around access management, endpoint hygiene, IT compliance, and security-minded escalation.
• Professional English fluency with clear written and verbal communication skills suitable for a globally distributed team.
• Comfort using AI-assisted tools or lightweight automation to improve support quality and reduce repetitive work.

Notion is a collaborative AI workspace used by millions of individuals, small teams, and large enterprises. The platform brings together knowledge, projects, meetings, and AI tools in a single environment. Notion is a growth-stage SaaS company focused on defining how teams work in the AI era.