Fractional Operations Director – AI & Process Optimisation

BVRG supports premium beverage brands across the Americas and is looking for a hands-on fractional operations leader to partner with agency leadership. The focus is on assessing current operations, identifying bottlenecks, and building structured workflows, SOPs, approval paths, and escalation processes across operations, finance, HR, and client services.

The role also involves applying AI and automation to reduce administrative burden, improving use of Monday.com and other platforms, building dashboards for operational visibility, and ensuring teams adopt new processes. The engagement is ongoing and part-time, with scope and availability agreed before commencement.

• Assess agency operations and develop a prioritised roadmap to improve efficiency and execution consistency
• Design and implement workflows, SOPs, approval paths, and handoffs across all business functions
• Define process owners, deadlines, and escalation paths to reduce reliance on leadership intervention
• Identify and implement practical AI and automation solutions that reduce manual work and improve decision-making
• Improve adoption and configuration of Monday.com and other business platforms to support reporting and process needs
• Build dashboards and performance measures to give leadership visibility into delivery, capacity, and costs

• Proven senior operations leadership experience as a COO, Head of Operations, or equivalent, with cross-functional accountability
• Background in process improvement within an agency, professional services, or fast-growing business
• Demonstrated experience implementing AI and automation tools in operational contexts with measurable outcomes
• Strong working knowledge of Monday.com or comparable project and work management platforms
• Familiarity with automation tools, API integrations, and the ability to assess and oversee technical implementation
• Sound commercial and financial judgement, including understanding of resource allocation and operating costs

BVRG is a boutique growth marketing agency that works with premium beverage brands across the Americas. The team partners closely with clients to drive brand growth, and is building out its internal operational structure to support consistent, scalable delivery.