Fractional Director – ConneXion Implementation Support Services

This role sits at the executive level of a statewide modernisation effort for Missouri's Department of Mental Health, Division of Developmental Disabilities. The engagement covers the full lifecycle of the ConneXion Case and Financial Management System, from implementation and stabilisation through CMS certification and post-go-live operations. The Director functions as the senior point of accountability for Implementation Support Services, ensuring vendor deliverables, staffing, and operational activities remain aligned with state objectives, federal compliance requirements, and approved governance frameworks.

The position is part-time and contract-based, requiring on-site presence for key milestones including go-live events, CMS certification activities, and executive stakeholder sessions, alongside regular remote participation.

• Provide executive oversight across all program phases, from initiation through post-go-live optimisation and transition to operations.
• Serve as the primary executive contact between the ISS vendor and DMH-DDD leadership, ensuring alignment on scope, budget, schedule, and readiness criteria.
• Facilitate governance bodies, executive steering discussions, escalation pathways, and cross-vendor accountability mechanisms.
• Direct PMO oversight including integrated scheduling, RAID management, quality management, and organisational readiness planning.
• Monitor ISS performance against contractual KPIs and SLAs, escalating material risks, compliance concerns, and vendor conflicts with recommended mitigations.
• Oversee CMS readiness activities, APD/IAPD support, Operational Readiness Reviews, and certification events, maintaining executive reporting throughout.

• At least eight years of experience leading Medicaid transformation initiatives, large-scale technology implementations, or comparable public-sector modernisation programs.
• Demonstrated success providing executive oversight for complex, multi-year, multi-vendor enterprise programs with cross-agency stakeholder engagement.
• Strong background in governance facilitation, escalation management, risk management, and deliverable quality oversight.
• Working knowledge of CMS Medicaid Enterprise Systems guidance, APD/IAPD processes, and federal compliance expectations for Medicaid technology programs.
• Experience overseeing programs using Agile, Waterfall, or hybrid delivery methodologies, with knowledge of change management, UAT, and hypercare practices.
• Relevant credentials such as PMP or PgMP preferred; must be able to perform all services within the United States and meet state security and background requirements.

V Group Inc. is a New Jersey-based IT services and products company with business units spanning public sector, enterprise solutions, professional services, ecommerce, and products. Within its public sector unit, the company delivers IT professional services to federal, state, and local government clients, holding active awards and contracts across more than 30 US states.