Interim Chief Commercial Officer

A specialty diagnostic laboratory in Florida holds roughly 5% market share with meaningful room to expand, but its current systems, processes, and org design are not built for the next stage of scale. The incoming interim CCO will report directly to the CEO and carry full executive visibility across a commercial function that needs both structural and operational uplift.

The engagement covers five interconnected workstreams: assessing and redesigning a commercial organisation that is too concentrated to scale, building real-time KPI dashboards and a repeatable forecasting process, tuning the commercial operating system to handle higher volume, aligning commission structures with growth and retention objectives, and diagnosing and fixing elevated customer churn. The role is Florida-based with ad-hoc travel and an immediate start.

• Evaluate the current commercial organisation structure and deliver actionable redesign recommendations to support scale
• Build real-time pipeline, conversion, retention, and rep-level performance dashboards alongside a repeatable forecast process
• Identify and resolve the operational constraints in the commercial system that break first under growth
• Partner with the VP of Commercial and Director of Sales to redesign commission structures that align incentives with growth and retention
• Diagnose the root causes of elevated customer churn and implement structural fixes

• Prior CCO, CRO, SVP Commercial, or equivalent experience at an organisation with $300M or more in revenue
• Demonstrated track record of growing commercial organisations materially, with doubling in size as the benchmark
• Experience leading commercial transformation programmes with proven, repeatable best practices
• Hands-on data and analytics capability, including building dashboards directly rather than delegating the build
• Salesforce experience is advantageous

Korn Ferry is a global organisational consulting firm that helps clients design effective structures, hire the right people, and develop reward and motivation strategies. The firm also supports professionals as they navigate and advance their careers. More information is available at www.kornferry.com.