Pivots are strategic shifts where a company fundamentally changes direction, target market, business model, or approach when the current strategy isn't working as planned.

Accountability is the responsibility to answer for decisions, actions, and their outcomes, including accepting the consequences when things go wrong

Governance is the system of rules, policies, and procedures that control how an organisation manages, protects, and uses its resources or information. It establishes who has authority to make decisions, what standards must be followed, and how compliance is monitored and enforced across the business.

initiatives are specific projects, programs, or strategic actions that an organisation launches to achieve particular goals or address identified challenges.

Overhauls are comprehensive, systematic examinations and complete renovations of existing systems, processes, or structures to bring them up to current standards or requirements.

Infrastructure is the fundamental underlying framework of systems, networks, and technology that supports an organisation's daily operations and digital capabilities.

Fragmented describes something that has been broken into separate, disconnected pieces that don't work together cohesively as a unified whole. In business contexts, it refers to systems, processes, or strategies that exist in isolation from each other, creating inefficiencies and gaps rather than seamless integration.

A stakeholder is any person, group, or organisation that has a vested interest in or is affected by the outcomes of a business decision, project, or company performance. They range from employees and customers to investors, suppliers, and even local communities who might be impacted by what the business does.

Organisational restructuring is the strategic reorganisation of a company's operations, hierarchy, or departments to improve efficiency, cut costs, or adapt to market changes. It involves reshuffling roles, eliminating positions, or completely reimagining how teams and resources are allocated across the business.